All orders that are 100% in-stock will be placed in the shipping queue the following business day. Any order containing pre-orders won’t be shipped until the entire order is 100% in-stock and fulfillable.

When your order is shipped you will receive an e-mail notifying you with a tracking number. This will be a separate e-mail from the order confirmation you receive when the order is placed.

Orders can take anywhere from 1-5 business days to arrive once your order has been shipped. This time can also be affected by high traffic holiday periods.

We currently charge a flat rate shipping fee of $10 for all individual orders. If your order subtotal reaches $100 or more, shipping is free. Note that select oversized items may be subject to additional shipping costs.

We use a variety of shipping providers. All orders are currently shipped via eShipper and Canada Post.

If you’ve been waiting longer than 15 business days with no tracking update, please reach out to our customer service team at customerservice@cinemacellar.com

We can only ship orders to Canada.

You can reach us by e-mail at customerservice@cinemacellar.com or call us at 416-597-8325.

If you wish to adjust your order or cancel it, please reach out to our customer service team at:
customerservice@cinemacellar.com.  Please note that this may not always be possible due to processing times and our commitment to timely deliveries from our warehouse.

Orders cannot be changed on the website after they have been placed. If you wish to make an adjustment to your order you will need to contact customer service prior to it being shipped in order to make any adjustments.

No. You can only place orders for in-stock and pre-order items at this time. However you can be notified when a specific title is back and available for sale. This is not only more efficient, but you’re helping us better manage title popularity, and clicking the “Notify Me” button will encourage us to work with our suppliers to secure that title that you’re seeking as quickly as possible.

Yes. You can combine your order with both in-stock items and pre-orders. However, any order containing pre-orders won’t be eligible for shipping until the last pre-order is in stock.

No. All orders are picked, packed, processed and shipped as individual orders.

If you reach out to our customer service team they can manually adjust/update your billing or shipping address. However, if your order has already been shipped, the address cannot change.

We do not guarantee the inclusion or condition of slipcovers. We do our best to make sure we don’t send out any damaged items, but as the slipcovers are malleable cardboard and they go through different forms of transit until it arrives with the customer, we can’t guarantee that they will arrive in perfect condition nor that we are provided them in that condition by the supplier.

When a title is marked as “NLA” this means “No Longer Available” or “Out of Print”. Some NLA may still be in stock because we have units remaining but once they are gone we will not be receiving any more.

All Blu-rays available on our website are playable on Region A Blu-ray players unless specified that they are Region B import discs. 4K UHD Blu-rays require a 4K UHD player but are otherwise Region Free.

You can reach us by e-mail at customerservice@cinemacellar.com or call us at 416-597-8325

We currently accept Visa, MasterCard, American Express, Apple Pay, and Google Pay.

Payments are taken during checkout when you place your order.

Payments for pre-orders are taken at the time of placing the pre-order, regardless of the payment method used.

No, we do not offer price matching or price adjustments for any products.

We accept returns and offer full refunds of the purchase amount (including any applicable sales tax) if an item is returned within 30 days of the date we ship it to you. However, disc returns will only be accepted if the item is still shrink-wrapped/unopened, and any shipping costs will only be refunded if the problem is the result of our error.

If you wish to return an unopened title within 30 days of being shipped, please reach out to our customer service team at: customerservice@cinemacellar.com

If your order arrives damaged (whether due to an issue in transit or during manufacturing) please reach out to our customer service team at customerservice@cinemacellar.com and we will investigate this issue for you and get the replacement process started as soon as possible.

We will process your replacement within 2 business days following the receipt of your item at our warehouse. Replacements are subject to availability and, if the replacement is not available, a refund will be issued.

You can reach us by e-mail at customerservice@cinemacellar.com or call us at 416-597-8325.